Frequently Asked Questions
If you have a query about any of our services, take a look below to find an answer. If you can’t find the answer you’re looking for contact us via our contact form here.
Our prop house is currently open by appointment only.
Whilst we do our best to convey accuracy in our images, the colour and condition may vary, so you are always welcome to view in person. The prop house organised to make viewing as easy as possible but there may be items hidden away or stored for safe keeping, so be sure to ask if you can’t find something. Many of our smaller items and brand new pieces are not shown on our website which is another excuse to come down for a visit.
Sales may be considered for certain items so please make your interest known to us and purchase prices can be discussed.
Yes, you need to arrange insurance for all items – they are the responsibility of the hiree from time of collection until return.
We understand accidents happen. Please call us immediately if anything is lost or damaged whilst out on your hire as we will need to check if this affects any upcoming hires on that item. We may ask you to email some pictures to firstname.lastname@example.org to help us make any urgent restoration or replacement arrangements.
Once your job is returned, we will assess all items and evaluate any new damage. You will receive an email stating restoration or replacement costs where necessary.
Please request extensions in writing if you would like to keep an item for longer than your agreed hire dates. Late fees will apply to items that surpass return date without permissions to extend. Please see our terms and conditions for full details